وظائف خدمة عملاء

مطلوب كول سنتر دبي

الاماراتى للتوظيف

اخر تحديث :

الوصف الوظيفي الكامل

المسؤوليات

المساعدة في صياغة الأهداف للأفراد والفرق

أجب عن أسئلة الموظفين وقدم التوجيه والتعليقات

توقع التصعيد وتولى المكالمات عند الحاجة

ابتكار طرق لتحسين الإجراءات والحفاظ على تحفيز الموظفين

قم بقياس الأداء باستخدام المقاييس الرئيسية مثل التخلي عن المكالمات وانتظار المكالمات وما إلى ذلك.

ضمان الالتزام بسياسات الحضور والإجراءات المعمول بها وما إلى ذلك.

إبقاء الإدارة على علم بالقضايا والمشاكل

إعداد النتائج الشهرية / السنوية وتقارير الأداء

المتطلبات والمهارات

-خبرة مثبتة كمشرف مركز الاتصال أو منصب إشرافي مماثل في مركز الاتصال

يتقن اللغتين الإنجليزية والعربية؛ ستكون المعرفة الجيدة باللغات الإضافية ميزة إضافية مؤكدة

معرفة عملية ببرنامج MS Office

والدهاء التكنولوجي مع المعرفة بمعدات الهاتف وبرامج الكمبيوتر ذات الصلة

- المعرفة بإجراءات تقييم الأداء

قدرات تواصل وتفاوض متميزة

نهج موجه نحو النتائج

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