وظائف خدمة عملاء

مطلوب موظف خدمة عملاء دبي 5000 درهم شهرياً

الاماراتى للتوظيف

الوصف الوظيفي الكامل

المسمى الوظيفي:

- الرد على مكالمات العملاء بشكل احترافي والرد على استفسارات وشكاوى العملاء.

- الرد على رسائل البريد الإلكتروني والمحادثات بطريقة احترافية وفي الوقت المناسب.

- تحديد احتياجات العملاء وتوضيح المعلومات والبحث في كل قضية وتقديم الحلول و/أو البدائل.

- التعامل مع شكاوى العملاء وحلها بشأن الخدمات المقدمة.

- تقديم طلبات جديدة عند الحاجة.

- اتباع نص المكالمة وآدابها.

- توفير المعلومات عن الخدمات المقدمة.

- تصعيد الاستفسارات إلى الإدارات المعنية أو المشرف عند الحاجة.

- المشاركة في التدريب وفرص التعلم الأخرى لتوسيع المعرفة.

- الالتزام بجميع سياسات وإجراءات الشركة.

متطلبات العمل:

- يجب أن يكون ثنائي اللغة – العربية والإنجليزية

- يجب أن يتمتع بمهارات تواصل جيدة تحدثاً وكتابة

- ينبغي أن تكون متاحة للبدء على أساس فوري

- خبرة لا تقل عن سنة (1) في مركز الاتصال

كيفية التقديم للوظائف :

للتقديم إضغط هنــــــا

وظائف خدمة عملاء

الاماراتى للتوظيف

مقالات قد تهمك

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