وظائف خدمة عملاء

مطلوب ممثل خدمة العملاء مدينة أم القيوين 2,500 درهم شهرياً

الاماراتى للتوظيف

الوصف الوظيفي الكامل

الواجبات :

الرد على المكالمات الواردة بسرعة ومهنية.

توفير المعلومات حول الخدمات وسياسات الشركة للعملاء.

مساعدة العملاء في الاستفسارات والمخاوف والشكاوى بطريقة مهذبة.

حل مشكلات العملاء بفعالية وكفاءة، بهدف حل المكالمة الأولى كلما أمكن ذلك.

معالجة الطلبات والمرتجعات والاستبدالات بدقة.

تسجيل وتوثيق تفاعلات العملاء ومعاملاتهم في قاعدة البيانات أو نظام CRM.

المتابعة مع العملاء لضمان رضاهم وحل أي مشكلات معلقة.

التعاون مع الإدارات الأخرى لمعالجة مشكلات العملاء المعقدة أو تصعيدها عند الضرورة.

الالتزام بإرشادات الشركة وبروتوكولاتها لتقديم خدمة العملاء.

التحسين المستمر للمعرفة بالمنتج ومهارات خدمة العملاء من خلال فرص التدريب والتطوير.

متطلبات:

- أنثى

- أقل من 30 سنة

- خبرة سنتين

- التحدث باللغة العربية

- مهارات الحاسوب

نوع الوظيفة: دوام كامل

كيفية التقديم للوظائف :

للتقديم إضغط هنــــــا

تعديل المقال

الأقسام وظائف خدمة عملاء

مقالات قد تهمك

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new _WidgetInfo('HTML6', 'Postnw1', document.getElementById('HTML6'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML12', 'Postnw1', document.getElementById('HTML12'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML7', 'Postnw2', document.getElementById('HTML7'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML13', 'Postnw2', document.getElementById('HTML13'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML9', 'Postnw3', document.getElementById('HTML9'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML14', 'Postnw3', document.getElementById('HTML14'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML8', 'Postcs1', document.getElementById('HTML8'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_BlogView', new _WidgetInfo('Blog1', 'Tempnec', document.getElementById('Blog1'), {'cmtInteractionsEnabled': false, 'lightboxEnabled': true, 'lightboxModuleUrl': 'https://www.blogger.com/static/v1/jsbin/1184487099-lbx__ar.js', 'lightboxCssUrl': 'https://www.blogger.com/static/v1/v-css/13464135-lightbox_bundle_rtl.css'}, 'displayModeFull')); _WidgetManager._RegisterWidget('_LinkListView', new _WidgetInfo('LinkList005', 'PostA3lan', document.getElementById('LinkList005'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML15', 'sidepar', document.getElementById('HTML15'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_FollowersView', new _WidgetInfo('Followers1', 'sidepar', document.getElementById('Followers1'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_LinkListView', new _WidgetInfo('LinkList4', 'sidepar', document.getElementById('LinkList4'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML4', 'sidepar', document.getElementById('HTML4'), {}, 'displayModeFull'));