وظائف خدمة عملاء

مطلوب ممثل خدمة العملاء دبي 2000 درهم شهرياً

الاماراتى للتوظيف

الوصف الوظيفي الكامل

إدارة كميات كبيرة من المكالمات الواردة

توليد عملاء محتملين للمبيعات

تحديد وتقييم احتياجات العملاء لتحقيق الرضا

بناء علاقات مستدامة وثقة مع حسابات العملاء من خلال التواصل المفتوح والتفاعلي

توفير معلومات دقيقة وصحيحة وكاملة باستخدام الأساليب/الأدوات الصحيحة

تحقيق أهداف المبيعات الشخصية/فريق خدمة العملاء وحصص التعامل مع المكالمات

التعامل مع شكاوى العملاء وتقديم الحلول والبدائل المناسبة ضمن الحدود الزمنية. المتابعة لضمان الحل. احتفظ بسجلات لتفاعلات العملاء ومعالجة حسابات العملاء وحفظ المستندات

اتبع إجراءات الاتصال والمبادئ التوجيهية والسياسات

خذ ميلاً إضافيًا لإشراك العملاء

مهارات الكمبيوتر المتقدمة المطلوبة

مهارات-

خدمة الزبائن

معرفة المنتج

معرفة السوق

التركيز على الجودة

حل المشاكل

مهارات التوثيق

مهارات الهاتف

الاستماع

حل النزاع

تحليل المعلومات

كيفية التقديم للوظائف :

للتقديم إضغط هنــــــا

تعدد المهام

وظائف خدمة عملاء

الاماراتى للتوظيف

مقالات قد تهمك

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