وظائف خدمة عملاء

مطلوب ممثل خدمة العملاء شركة شرف الدين التجارية Al Nahda

الاماراتى للتوظيف

المسمى الوظيفي:

التعامل مع المكالمات الواردة والصادرة والرد على رسائل البريد الإلكتروني والمحادثات الخاصة بالعملاء

إدارة وحل شكاوى / استفسارات العملاء.

تحديد المشكلات وتصعيدها إلى المشرفين.

توفير معلومات الخدمة للعملاء.

توثيق جميع معلومات المكالمة وفقًا لإجراءات التشغيل القياسية.

متابعة مكالمات العملاء عند الضرورة.

استكمال سجلات المكالمات والتقارير

المتطلبات الأساسية للدور:

خبرة مثبتة في العمل كوكيل مركز اتصال في أي صناعة مالية

التواصل الجيد ومهارات التعامل مع الآخرين

اللغات: ثنائي اللغة – العربية والإنجليزية B2

نوع الوظيفة: دوام كامل

كيفية التقديم للوظائف :

للتقديم إضغط هنــــــا

تعديل المقال

الأقسام وظائف خدمة عملاء

مقالات قد تهمك

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